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Announcing the 2016 International Service Excellence Award Winners

Organizations that focus on improving overall experience, both with their team members and customers, thrive beyond other organizations. These organizations and individuals recognized with 2016 ISEA are working to impact lives.

Leading service providers globally, organizations and individuals, are awarded for service excellence with an International Service Excellence Award.

The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and individuals that excel in service excellence compete in a variety of categories to recognize their commitment to customer service excellence.

Christine Churchill, Managing Director, CSIA and Vice President of the ICCSO notes, “organizations that focus on improving overall experience, both with their team members and customers, thrive beyond other organizations. These organizations and individuals recognized with an International Service Excellence Award are working to impact lives. The culture created within these organizations are to improve the world, not just their bottom line.”

Judging Criteria

The judging criteria for the International Service Excellence Awards is based on the rigorous International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organizations in delivering consistently high levels of service. This standard, based on the balanced scorecard methodology, reviews organizations as a whole to determine if the customer is the focus of the business and how that is supported through culture, processes, procedures,…

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